This Retail Sales test evaluates a candidate’s ability to connect with customers in a sales environment. 

This screening test will help you hire sales consultants and associates who can build strong relationships, fostering sales growth and retention.

At the heart of every sale is a relationship with a customer. With online sales becoming commonplace, today’s customers need a compelling reason to work with a sales consultant. Therefore, mastering the art of building strong, enduring relationships leads to higher customer satisfaction and survey scores, more business from referrals, and lifelong repeat customers.

This Retail Sales test evaluates candidates’ ability to:

- Connect with customers using multiple contact methods

- How effectively they can assess the needs and wants of their customers through questioning and listening actively

- Talk about products in an engaging way that puts the relationship first

Maintains relationships after the sale

Candidates who do well on this test have a strong understanding of the importance of the customer relationship in the sales process and will ensure a more loyal customer base and increased profits/revenue.