This Email Skills (Microsoft Outlook) test evaluates candidates’ general email skills using Outlook. This test will help you hire candidates who understand email etiquette and basic email processes in a business context using the Microsoft Office suite.

Covered skills

• Basic email functionalities

• Email etiquette

• Using Microsoft Outlook

• Handling virtual meetings & appointments

This test is relevant for

• Personal assistants

• Executive assistants

• Receptionists

• Customer service representatives

Description

Email has become the main mode of communication in business for internal communications with colleagues and external communication with customers, vendors, partners, investors, etc. Good email etiquette can make or break teams and deals, while efficient email management can boost productivity and increase the pace of projects.

The Email Skills (Microsoft Outlook) test assesses candidates’ understanding of basic email functionalities and general email etiquette for appropriate communications. It evaluates candidates’ ability to use Outlook effectively and their ability to use online meetings and appointments to manage their workflow and collaborate with others.

This test will help you identify candidates who know how to use email properly in everyday professional scenarios and can write appropriate emails for the situation, the recipient, and the desired outcome. These candidates can use key Outlook features and functions to streamline email processing and maintain best practices when emailing with others. 

This test is particularly pertinent for teams using the Microsoft Office suite at the core of their business operations.